Pause / Cancel

How can I pause my membership?

You can easily pause your membership via your account, 7 days after registration and up to half a year.
As soon as your pause period is over, your membership will start again automatically. 
Would you rather cancel your membership? That is possible, read here how to do so.

  1. Log in to your account here,
  2. Select ‘Memberships’ from the menu,
  3. Click on ‘Membership status’ to change the status from ‘active’ to ‘inactive’,
  4. Click ‘I need a break’ and fill in a stop and start date,
  5. You will receive an emal confirming your pause period.

Can't work it our or do you have a question? Then please contact our Customer Service.

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How can I cancel my membership?

You can cancel your membership yourself via your account.
Under the heading 'membership' you can easily change the status of your membership.

Within your trial period, you can cancel your membership 7 days after signing up. You then have 7 days to immediately stop your account within the trial period.
After 14 days we use a month's notice.
Canceling your membership at ON THAT ASS is always free of charge.

Can't work it out or do you have a question? Please contact our Customer Service.

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Do you have a cancellation period?

During your 14-day trial period you can cancel your membership 7 days after signing up, you then have 7 days to cancel your account immediately within the trial period.

If you stop or pause your membership after the trial period, we apply a notice period of one month.
Please note that because you pay in advance, the threshold of the cancellation period is on the 20th of the month.
You can then expect your last delivery the following month from the 17th.

It is not possible to cancel with an outstanding payment.

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Are there any cancellation fees?

We do not charge for pausing or cancelling your membership(s). This is completely free of charge and can be easily arranged via your account.

However, we do have a notice period, read all about it here.

Please note: cancelling your membership through third parties involves costs. Cancelling your account via our website is always free of charge.

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