Pause / Cancel

How can I pause my membership?

You can easily pause your membership via your account, 7 days after registration and up to half a year.
As soon as your pause period is over, your membership will start again automatically. 
Would you rather cancel your membership? That is possible, how you can do that can be read here.

  1. Log in to your account here,
  2. Select ‘Memberships’ from the menu,
  3. Click on ‘Membership status’ to change the status from ‘active’ to ‘inactive’,
  4. Click ‘I need a break’ and enter a stop and restart date,
  5. You will receive a confirmation of your pause period by e-mail.

Can't find your way or do you have a question? Please contact our customer service.

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How can I cancel my membership?

You can easily cancel your membership yourself via your account, 7 days after registration.
Within your 14-days trial period you can stop your membership immediately, after that we use a month of notice
Cancelling your ON THAT ASS membership is always free of charge.

  1. Log in to your account here,
  2. Select 'Memberships' in the menu,
  3. Click on 'Membership status' to change the status from 'active' to 'inactive',
  4. Follow the steps,
  5. You will receive an email confirming your cancellation.

Can't work it out or do you have a question? Please contact our customer service.

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How do I remove my data?

Are you sure you never want to receive or give ON THAT ASS again?
Then you can have your data deleted by our customer service. Please note that you will never be able to sign up again with the data we delete for you.

You can also choose to temporarily pause or close your account, so that you can join again at a later date.
How you can pause or cancel your account can be read here.

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Do you have a notice period?

Within your free 14-day trial period, you can immediately pause or cancel 7 days after signing up, leaving you with 7 days to do so.
No money will be deducted from your account in your trial period.

If you stop or pause your membership after the trial period, we apply a notice period of 1 month.
After cancellation, a final payment will be made within one month.
After this payment, you will receive your last boxershort one month later around the 17th of the month.

Note: It is not possible to cancel with an outstanding payment.

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Are there any cancellation fees?

We do not charge for pausing or cancelling your membership(s). This is completely free of charge and can be easily arranged via your account.

We do apply a notice period, read all about it here.

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