Pause / Cancel

How can I pause my membership?

You can easily pause your membership via your account, 7 days after registration and up to half a year.
As soon as your pause period is over, your membership will start again automatically. 
Would you rather cancel your membership? That is possible, read here how to do so.

  1. Log in to your account here,
  2. Select ‘Memberships’ from the menu,
  3. Click on ‘Membership status’ to change the status from ‘active’ to ‘inactive’,
  4. Click ‘I need a break’ and fill in a stop and start date,
  5. You will receive an emal confirming your pause period.

Can't work it our or do you have a question? Then please contact our Customer Service.

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How can I cancel my membership?

You can easily cancel your membership yourself via your account, 7 days after signing up.
Within your 14-days trial period you can cancel your membership immediately, after that we use a month of notice
Cancelling your ON THAT ASS membership via your account, is always free of charge. 

  1. Log in to your account here,
  2. Select 'Memberships' in the menu,
  3. Click on 'Membership status' to change the status from 'active' to 'inactive',
  4. Follow the steps,
  5. You will receive an email confirming your cancellation.

Can't work it out or do you have a question? Please contact our Customer Service.

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Do you have a notice period?

Within your free 14-day trial period, you can immediately pause or cancel 7 days after registration. No money will be deducted from your account.

If you stop or pause your membership After the trial period, we apply a notice period of 1 month for cancelations, due to production and shipping time.
After cancellation, a final payment will be made within 1 month.
After this payment, you will receive your last boxer shorts one month later from the 17th.

Please note: It is not possible to cancel with an outstanding payment.

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Are there any cancellation fees?

We do not charge for pausing or cancelling your membership(s). This is completely free of charge and can be easily arranged via your account.

However, we do have a notice period, read all about it here.

Please note: cancelling your membership through third parties involves costs. Cancelling your account via our website is always free of charge.

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