Returns

When can I make a return request?

Is there something wrong with your boxer shorts within our 90-day guarantee period? We will send you a new one free of charge!
You can submit a return request via your account.

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How do I submit a return request?

If you are faced with a faulty product, production error or wrong delivery, you can easily make a return request in your account.
Should your boxershorts break within the 90-day guarantee period, we will send you a new one free of charge.

  1. Log in to your account here and check whether the correct size has been entered in your account,
  2. Select 'Orders' in the menu. Here you will see the boxershorts you have received,
  3. Click on 'request to return' under the correct boxer shorts,
  4. Follow the steps on your screen and complete your request.

Not sure what to do or have a question? Please contact our customer service.

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How do I return my boxershorts?

Have you submitted a return request via your account and has it been approved? Then you will automatically receive an email from us with the return instructions and a new boxershort within a few working days.

You can return the boxer shorts to us free of charge as follows:

  1. Put the wrong boxer shorts in the package of the new boxer shorts you received from us and close the package,
  2. Cross out your address and write "return sender" on the label. Our address is already on the label,
  3. Please send the boxershorts back to us via a mailbox in your neighbourhood (do not send them via the post office), this way the return is completely free of charge.

As soon as we have received the wrong boxer shorts, we will complete the return request and you will receive a confirmation by e-mail.

Not sure what to do or do you have a question? Please contact our customer service.

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