Returns

When can I make a change request?

Is there something wrong with your boxer shorts within our guarantee period? We will send you a new one free of charge!
You can submit a change request via your account.

Note: This option is only available for designs that are still within the guarantee period of 90-days. You can find this in your account under 'Orders'.

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How do I submit a change request?

If you are faced with a faulty product, production error or wrong delivery, you can easily make a change request in your account.

Should your boxer shorts break within the 90-day guarantee period, we will send you a new one free of charge.

  1. Log in to your account here and check whether the correct size has been entered in your account,
  2. Select 'Orders' in the menu. Here you will see the boxer shorts you have received,
  3. Click on 'request to return' under the correct boxer shorts,
  4. Follow the steps on your screen and complete your request.

Not sure what to do or have a question? Please contact our Customer Service.

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How do I send a product back?

Have you submitted a change request via your account and has it been approved? Then you will automatically receive a brand new pair from us within a few days.
You may keep the faulty one.

Would you like us to recycle the faulty product for you? 
Then you can return them to us as follows, free of charge:

  1. Put the wrong boxer shorts and/or socks in the package of the new one you've received from us and close the package,
  2. Cross out your address and write "return sender" on the label. Our address is already on the label,
  3. Please send the boxer shorts and/or socks back to us via a mailbox in your neighbourhood (do not send them via the post office), this way the return is completely free of charge.

As soon as we receive the faulty product, we will make sure it is recycled.

Not sure what to do or do you have a question? Please contact our Customer Service.

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