ON THAT ASS offers a unique service for everyone who doesn’t want to wear boring underwear. Every month, we surprise our members with a brand-new, top-quality design. When you sign up for a subscription, your first pair of boxer shorts or set is free. Why? We want to show you and let you feel that you are making the best choice. The use of this service is subject to the following terms of use.
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1.1. Your ON THAT ASS subscription is automatically renewed on a monthly basis until it is cancelled. Cancellation can be done through the account created at the time of registration. During registration, you also provide a payment method. Payment method means a current, valid, accepted payment method specified on the registration page for the respective country, which may be updated from time to time. During registration, we ask you to pay €0.02 for verification costs, so that we can link your bank account number to your account. This also helps us prevent fraud. You authorise us to debit your subscription fees for the upcoming month via your payment method on a monthly basis, unless you cancel your subscription within your 14-day reflection period.
1.2. You can only choose the design of your first free pair of boxer shorts or set during registration. After that, you will receive a brand-new pair of boxer shorts or hipster every month. The design will remain a surprise until it is delivered to your mailbox. The design of the month cannot be exchanged for a previously released pair of boxer shorts or hipster/bralette. The above conditions also apply to Socks and Undershirt membership, but the first pair of free Socks/Undershirt is not by choice.
2.1. Reflection period. Your ON THAT ASS subscription begins with a 14-day reflection period, unless otherwise indicated during the registration process. After receiving your free pair of boxer shorts or set, you can try them out for these 14 days. If you cancel within the reflection period, you pay nothing and your subscription will be terminated. After your initial 14 days, we have a one-month cancellation policy. If you cancel before the 20th of the month, there will be one more payment and one more delivery.
2.2 Unique account. Each unique account is entitled to one free pair of boxer shorts or set. A unique account consists of a unique email address, unique bank account number, and a unique address. Each bank account number, address, and/or email address can only be used once. In case of misuse, all additionally obtained products for which no subscription fees have been paid will be charged. In the case of a duplicate account, the paid €0.02 verification fee will not be refunded.
2.3 Additional membership(s). A user can create between 1 and 10 membership(s) through the account, consisting of up to 5 Men/Women/Boys memberships and up to 5 Socks/Undershirts memberships. The created membership(s) will be included in the next payment. For an additional membership, the first pair of boxer shorts or set is not free.
2.4 Registration. Your 14-day reflection period starts from the moment you receive your first pair of boxer shorts or set. We will notify you by email when your reflection period is ending. Within the reflection period, you can cancel your membership immediately. If not, your subscription will automatically commence. After the reflection period, a one-month notice period applies when cancelling your subscription.
2.5. Offer. ON THAT ASS reserves the right to determine at its discretion whether someone qualifies for the reflection period and may limit the terms or duration to prevent misuse of the reflection period. We reserve the right to charge for multiple free pairs of boxer shorts or sets obtained per account.
2.6. Subscription fees. We will debit your monthly subscription fees through your payment method at the end of the reflection period, unless you cancel your membership before the end of the 14-day reflection period.
2.7. Notice period. The ON THAT ASS subscription is automatically renewed after your 14-day reflection period. During your 14-day reflection period, you can terminate the agreement immediately. Once your subscription is active, it can be cancelled on a monthly basis.
3.1. Subscription fees. The subscription fees for ON THAT ASS are debited monthly via the payment method linked at registration.
3.2. Debiting and delivery. The subscription fees for ON THAT ASS are debited before the corresponding product is delivered. The debiting always occurs around the 23rd of the month, and delivery starts from the 17th of the following month.
3.3. Means of payment. To participate in ON THAT ASS, you must provide a valid means of payment. You can view or change your means of payment on the "my details" page. To use and link some payment means, the provider may charge you certain fees, such as fees for international transactions or other fees for processing your payment means. Local taxes may vary between payment instruments. For more information, please contact the provider of your payment method.
3.4. Cancellation. You can cancel your ON THAT ASS subscription at any time online via the account you created during registration. After you have cancelled, you will retain access to your ON THAT ASS account, where you can reactivate the membership. Cancellation can be done in your account under 'Memberships'. After cancellation, a confirmation email will be automatically sent to the email address provided during registration.
3.5. Change. We may change our membership and the price of our service from time to time. However, price changes or changes to our membership will not be effective until 20 days after notification.
3.6. Deleting data. You can use 'Right of Inspection' to get an overview of what personal data we have recorded about you. You can amend your data and use 'Right of rectification'. You can edit most data yourself online via your account. Click on the following link: here for more information on changing or deleting your data.
4.1. Returns. If your received ON THAT ASS product breaks within 90 days (through normal use), we will send you a new product free of charge (provided you meet the conditions to submit a return request, see section ‘4.2 Conditions’. You will only receive a new product by submitting a return request in your account. To do this, go to the ‘Orders’ section and select a return request for the relevant product. If you qualify for a replacement product, your request will be approved. You will be notified via the email address provided during registration.
4.2. Conditions. You can only submit a return request if you meet the following three conditions: 1. The product must have been received no more than 90 days ago. 2. No payment must be outstanding. 3. Any previous return request must have been completed.
5.1. Reactivation. When you cancel your subscription(s), your account remains active. You can log in at any time to view your details and reactivate your subscription. Upon reactivation, you will be included in the next payment cycle. When reactivating your subscription, you will not receive a free pair of boxer shorts or set, as you have already received one upon registration, unless you reactivate with a specific promotion.
5.2. Active member. After reactivating your subscription, you are once again an active member. You will not have a reflection period, and a one-month notice period will apply for cancellation.
5.3. Cancellation. We ensure that you must go through at least two steps to reactivate your account. If you wish to cancel your reactivation, please contact us here.
6.1. Loyalty During your membership you will receive shopping credit with a maximum of 200 euros. You will only receive new store credit once the previously received credit has been spent in the webshop.
7.1. Age. You must be at least eighteen years old or of age of majority in your province, region or country to become a member of joining ON THAT ASS.
7.2. The member who created the ON THAT ASS account and through whose payment method the subscription fees are debited (also referred to as the user) has access to and control over the ON THAT ASS account. Furthermore, the user is responsible for all activities that occur through the account. You are responsible for the accuracy of the information you provide to us regarding your account and for updating it as necessary. We may terminate or temporarily block your account to protect you, ON THAT ASS, or our partners from identity theft or other fraudulent activities.
8.1. Applicable law. These Terms of Use shall be governed by and construed in accordance with Dutch law. These Terms do not limit the mandatory consumer protection that you may be entitled to under applicable law in your country.
8.2. Customer support. If you want to know more about our service or need help with your account, please visit our help and info page. To do so, go to: .
8.3. Continuing provisions. If one or more provisions of these Terms of Use are held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected.
8.4. Amendments to the Terms of Use. ON THAT ASS may amend these Terms of Use from time to time. We will notify you at least 30 days before such changes apply to you.
8.5. Electronic communication. We will send you information about your Account (such as payment authorisations, invoices, password changes, changes to your Means of Payment(s), confirmation messages and notices) only in electronic form, such as via email to the email address you provided when you registered.