You can easily pause your membership yourself in your account. Pausing is possible from 4 days after your registration and can be extended for up to 3 months.
Go to 'Memberships' in your account. At the bottom of the page, click on the button 'Pause or cancel membership', and then select the reason: 'I have enough boxer shorts for now' to proceed with pausing.
We apply a one-month notice period for pausing. Therefore, at least one payment and one delivery will occur after the pause. You will receive a confirmation email of your pause with all the information. Once your pause ends, your membership will automatically restart.
If you want to pause multiple memberships, you need to pause each one separately.
Did this help you?Haven't received your first ON THAT ASS product after 7 working days? Or have you not received the monthly delivery, or part of it, after the delivery date? Don't worry, you can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 7 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?When you first sign up with ON THAT ASS, you have 14-day cooling-off period. These start once you've received your first free . Within these 14 days, you can cancel your subscription immediately and pay nothing. After this period, you can cancel the subscription at any time with one month's notice.
Once you've cancelled, you'll receive a confirmation email straight away, stating the month of your last payment and delivery.
Did this help you?There are no charges for cancelling your subscription. You can manage your cancellation easily and free of charge in your account. However, we do have a notice period. You can read more about the notice period in the question above.
Note: external parties (such as opzeggen.nl) may charge additional fees for this service. The processing time and extra costs do not provide you with any benefits.
Did this help you?To cancel a paused subscription, you must first reactivate the paused subscription. This also means that we will apply a one-month notice period when you proceed with the cancellation.
It's good to know: during the pause of your subscription, we freeze your shop credit. You retain your existing shop credit, but you will not receive monthly shopping credit as long as it is paused.
Did this help you?We are here to help you, 24/7! Use our chatbot to get a quick answer. Click on 'Contact us', select your membership type and ask your question. You can also reach us at hello-uk@onthatass.com. We aim to answer your question within 3 working days.
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