Privacy policy

Your privacy is very important to us. Therefore we want to be transparent about the data we collect about you, how we use it and make sure you understand your rights.

As a member of ON THAT ASS you can be ensured your personal data is protected according to the standards of the European General Data Protection Regulation (the GDPR).

We handle your data with care! You can rely on this. We protect your data with our secure systems and have never sold and will never sell your personal information to third parties.Everything about how we handle your personal data is explained below. If there is anything that isn’t clear, then feel free to contact us.

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To give you the best possible service, we ask for your personal data.

We process the following personal data for its purpose:

Name of your children:
Did you also create a boys account? We will also store the name of your child(ren), which is fun!

Why do we use personal data?

Name and address: So that we know to whom we should address the boxer shorts and the address where the boxer shorts should be delivered to.

Telephone number
Your phone number is important so that we can provide you with important information regarding your payment. This as an extra service, in case you have missed our emails

Note that we shall never use your phone number for any other purpose, and we never call you for marketing purposes.

Date of Birth
: We use your date of birth so that we know that you are 18 years old or older and therefore meet our age requirement to sign up for a membership.

Email and payment details
: We use your email address to send personal emails and online campaigns. We also use your email address and payment details to prevent fraud. These two items will be verified when you create an account. Every member has the right to create an account and therefore receive a free pair of boxer shorts.

In addition, we use your data so that when you make a change online we can amend it for you.

Your transactions and payments
We use the name and the account number of the person ordering via direct debit. We need this data so that we can execute your payment or order. We also use the data so we know when someone has become a member and when the first package can be sent.

Your account logs
Any changes you make to your account will be saved. This way we can see when you have changed your size or changed your address etc.We use this data so we can provide you with the best possible service. For example, if your boxer shorts have not been received at the new address after a change of address, it is possible that you have made your change just a little too late. By saving the logs we will be able to review them with you and provide you with a suitable solution.

Your reactions to and about ON THAT ASS on social media
This includes messages about ON THAT ASS that you post on the social media on which we are also active and which are accessible to everyone. Also your messages in our ON THAT ASS WhatsApp and your chat data with our webcare team on Facebook.

Perhaps you have seen us at one of our affiliated marketing partners. We work often with marketing partners because they help us to spread our brand. No worries though! We never share your personal information with a marketing partner. Your personal information is fully excluded from this process. This works also vice versa: no marketing partner shares any personal information with us. As soon as you tap into our brand via one our marketing partners, for example, via an advertisement or ad in an app, you are led directly to our website. From that moment we receive personal information from you. Which one? Look at “which data we collect about you”

We never sold, and will not sell your data to Third Parties.

We do share your data with some Third Parties to provide and improve our services to you. When we share this data, we make sure that all parties ensure your data is protected with the technical and organizational security measures as required by the law. Prior to sharing your data we assess what data we are required to share with our partners, ensuring that no unnecessary personal data will be shared.

We share your payment details to the bank.
We share your first name, last name and IBAN to our bank, ING, so that monthly payment can be set up. Naturally, this will be handled carefully and ING will not use your data for third parties. It is therefore only possible to change your bank details online, so we can be sure that the new bank details are yours. Of course, if you find any trouble, please contact us and we will help you personally to find a safe solution. We share your data to our mail service Customer.IO so that emails like a payment notification can be sent to you.
We share your first name, last name and email address to Customer.IO, so we can send a personal email to the correct email address, and send you promotional campaigns about our personal and latest offers. You can, at all times, unsubscribe from these campaigns, or object to this mail service. Customer.IO has assured us they will not share your data, however, we refer to their privacy policy to understand how they handle your data. We share your details to our partner PostNL so that your pair of boxer shorts will arrive in your mailbox as soon as possible.
We share your first name, last name and address details to the Dutch delivery service PostNL, so they know to which address your boxer shorts should be delivered. We refer to the privacy policy of PostNL to understand what happens with this data.

We are working very hard to make it as easy as possible for you to order a boxer short or become a member of ON THAT ASS. Therefore you can do everything online via our automated systems without having to contact our Customer Service.

You may always contact us to:
access your data, and request a copy with what data is being processed about you, with whom this data is shared and for how long it will be stored.
Request that your data is corrected. In case you notice we have incorrect data from you, please reach out to us to complete or correct the data you believe is incomplete or incorrect.
Object to have us use your data or ask us to 'forget you'. As much as we hate to see you go, you may always ask us to delete your data. We will fulfill your wishes, unless we have to comply to legal obligations from public authorities that makes us keep your data. For example, we cannot delete your data when we need to keep this for reasons of public interest in the area of public health; for establishment, exercise or defense of legal claims.
Request an electronic copy for portable use and transfer, if possible, to another organization. If you like to make use of any of these rights, please reach out to us! You will find the contact information.

You can be rest assured that we will handle your data with care. ON THAT ASS takes all interests into account and your right to privacy is very important to us as is transparency about how your data is being processed by us and our partners.We are careful with your data
• We monitor the security of our systems on a regular basis, so that your data remains protected and does not become public.
• We want to get to know you well to provide you the best of services, but we limit our data collection only to what we need to provide you our boxer shorts. (We really don't need to know that you like our boxer shorts so much that you forget to wash them. #TMI )
• We are very careful with who is qualified to see your data and have designed specific policies for this. We stay up-to-date
Our privacy policy is continuously reviewed and we are constantly investing in the security of your data. This Privacy Policy is from October 2020, and we suggest you check this policy every once in a while. If specific changes are made to this policy, we will update you personally.

You can unsubscribe from our mail service Customer.IO. At the bottom of the last received mail you can easily unsubscribe from the newsletter. You will then only receive e-mails relating to important account information or payments. At all times you may contact us to make use of one your data protection rights, or ask us any questions about our policies. You may send an email to our local office within the United Kingdom at: hello-uk@onthatass.com. You may also send a letter directly to our Headquarters in the Netherlands via this address: ON THAT ASS International
PO Box 2013
202 CA `s-Hertogenbosch
The Netherlands.We aim to respond to you within 14 days.
Please, accompany your letter with your name and address so we can make sure to answer you. Should you wish to report a complaint or you feel ON THAT ASS has not addressed your concerns in a satisfying manner, you may contact the Data Protection Authority in the United Kingdom.

We process the majority of the data in the Netherlands, where our head office is located. For tax reasons, we store data necessary for the tax authorities for maximum seven years. We do not store marketing data for longer than two years. We review our systems every six months and delete emails and related accounts that have been inactive for more than two years, regardless of whether our marketing emails are received. This means that if you want to remain a member of ON THAT ASS, you will have to provide these details again. We retain anonymous analytical data for as long as needed to optimize our systems and products. Because this data is anonymous and your identity cannot be determined, we do not need your permission. If you unsubscribe from us, we will keep your customer account for two years. This way you can easily register again if you want to become a member again. If you request us to delete your data, we will delete all your data, with the exception of your IBAN number. We must keep this number to demonstrate the authorities, for taxation and anti-fraud reasons, that we have sold a product to a real customer. We store this IBAN, completely disconnected from other data and pseudonymized, in a safe and secure environment for 7 years.

If you would like to unsubscribe from our Customer.IO newsletter, you will find the 'unsubscribe' heading at the bottom of each newsletter. You will then only receive emails related to your orders or payments.

You may contact us at any time via our contact page. Would you like to send us a letter? These are our contact details:

ON THAT ASS International
PO Box 2013
5202 CA 's-Hertogenbosch
The Netherlands

We aim to respond within 14 days.
Therefore, when you send us a letter, please include your name and address so that we can be sure that our response can reach you.

If you would like to make an official complaint or if you believe that ON THAT ASS has not been able to properly address your concerns, you can contact the National Data Protection Authority in the Netherlands.

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