You will receive your free boxer short within 4 working days. Once your registration is complete, your order is immediately dispatched.
Did this help you?Monthly deliveries arrive between the 17th and 23rd of each month. At ON THAT ASS, you always pay in advance, so the monthly delivery occurs the month after payment. All monthly deliveries will be made during the same period. As they are separate packages, they may arrive separately on your doormat.
Did this help you?Haven't received your first ON THAT ASS product after 4 working days? Or have you not received the monthly delivery, or part of it, after the delivery date? Don't worry, you can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 4 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?We're sorry that something went wrong with your delivery and that you received the wrong product! We'd be happy to send you a new product. Don't worry, you can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 4 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?We're sorry that something went wrong with your delivery and that you received the wrong size! We'd be happy to send you the right size. You can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 4 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?We are here to help you, 24/7! Use our chatbot to get a quick answer. Click on 'Contact us', select your membership type and ask your question. You can also reach us at hello-uk@onthatass.com. We aim to answer your question within 3 working days.
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