Customer service
All questions and answers in a row.
Frequently asked questions
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subjects
The quickest answer to your questions can be found below
How it works
The concept, signing up with ON THAT ASS, first free product, the reflection period and more.
Shipping / Delivery
(Monthly) deliveries, free shipping, missing or incorrect shipments, and more.
Pausing and Cancelling
Pausing/cancelling subscription and the notice period.
Changing Details
Changing (subscription) details.
Payment
The prices of our subscriptions, debit entries, payment methods, outstanding payments and more.
Product Information
Information about our boxer shorts.
Socks
Information about our socks.
Additional
Adding or changing an extra subscription and gifting a subscription.
Loyalty program
The Loyalty Program, how to earn, (redeeming) shopping credits, orders and more.
Promotions
Information about our 1+1 offer and combo deal.
Contact us
We are here to help you, 24/7! Use our chatbot to get a quick answer. Click on 'Contact us', select your membership type and ask your question. You can also reach us at hello-uk@onthatass.com. We aim to answer your question within 3 working days.
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ON THAT ASS INTERNATIONAL B.V.
Graafsebaan 135A, 5248NL Rosmalen
PO Box 2013, 5202CA 's-Hertogenbosch
KVK: 64158969
VAT identification number (NL): NL8555.48.095.B.01