Customer service
All questions and answers at a glance.
Frequently asked questions
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subjects
The quickest answer to your questions can be found below
How it works
The concept, signing up with ON THAT ASS, first free product, the reflection period and more.
Shipping / Delivery
(Monthly) deliveries, free shipping, missing or incorrect shipments, and more.
Returns
Return policy and how to make a return request.
Pausing and Cancelling
Pausing/cancelling membership and the notice period.
Changing Details
Changing (membership) details.
Payment
The prices of our memberships, debit entries, payment methods, outstanding payments and more.
Product Information
Information about our boxer shorts.
Socks
Information about our socks.
Additional
Adding or changing an extra membership and gifting a membership.
Loyalty program
The Loyalty Program, how to earn, (redeeming) shopping credits, orders and more.
Promotions
Information about our 1+1 offer and combo deal.
Contact us
We are available 24 hours a day. Ask your question and get an answer immediately.
Press, corporate, vacancy questions?
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