You will receive your free set within 4 working days. As soon as you complete your registration, your order will be dispatched immediately.
Did this help you?You will receive your monthly deliveries between the 17th and 23rd of the month. Each month, you receive a new hipster, and at the start of a new season (every 3 months), you get a matching bralette as a gift. The hipster and bralette are shipped separately.
At ON THAT ASS, you always pay in advance, so you receive the monthly delivery in the month following the payment. All monthly deliveries are delivered in the same period. Since they are separate packages, they may arrive at your doorstep at different times.
Did this help you?Have you not received your first ON THAT ASS product within 4 working days? Or have you not received the monthly delivery, or part of it, after the 23rd? Don't worry, you can easily and quickly make a return request via 'Orders' in your account. You will receive a new delivery within 14 working days.
If you are unable to make a return request yourself, please contact us.
Did this help you?We're sorry! We would be happy to send you a new product. You can easily make a return request in your account. After your request, you will receive a new delivery from us.
If you are unable to make a return request yourself, please contact us.
Did this help you?We are sorry! We are happy to send you the correct size. You can easily submit a return request in your account. After your request you will receive a new delivery from us.
Are you unable to submit a return request yourself? Please contact us.
Did this help you?We are available 24 hours a day. Ask your question and get an answer immediately.