Customer service

All questions and answers in a row.

subjects

The quickest answer to your questions can be found below

How it works

The concept, signing up with ON THAT ASS, first free product, the reflection period and more.

Shipping and Delivery

(Monthly) deliveries, free shipping, missing or incorrect shipments, and more.

Pausing and Cancelling

Pausing/cancelling subscription and the notice period.

Changing Details

Changing (subscription) details.

Payment

The prices of our subscriptions, debit entries, payment methods, outstanding payments and more.

Product information

Information about our hipsters and bralettes.

Socks

Information about our socks.

Extra membership

Adding or changing an extra subscription and gifting a subscription.

Loyalty program

The Loyalty Program, how to earn, (redeeming) shopping credits, orders and more.

Promotions

Information about our 1+1 promotion and combination deal.

Contact us

We are here to help you, 24/7! Use our chatbot to get a quick answer. Click on 'Contact us', select your membership type and ask your question. You can also reach us at hello-uk@onthatass.com. We aim to answer your question within 3 working days. Tel: +31 73 303 41 75

Send a message

Press, corporate, vacancy questions?

Not a member and want to get in touch with ON THAT ASS for another reason click here.

ON THAT ASS INTERNATIONAL B.V.

Graafsebaan 135A, 5248NL Rosmalen, The Netherlands

PO Box 2013, 5202CA 's-Hertogenbosch, The Netherlands

KVK: 64158969

VAT identification number (NL): NL8555.48.095.B.01