You will receive your free set within 6 working days. As soon as you complete your registration, your order will be dispatched immediately.
Did this help you?You will receive your monthly deliveries between the 17th and 23rd of the month. Each month, you receive a new hipster, and at the start of a new season (every 3 months), you get a matching bralette as a gift. The hipster and bralette are shipped separately.
At ON THAT ASS, you always pay in advance, so you receive the monthly delivery in the month following the payment. All monthly deliveries are delivered in the same period. Since they are separate packages, they may arrive at your doorstep at different times.
Did this help you?Haven't received your first ON THAT ASS product after 6 working days? Or have you not received the monthly delivery, or part of it, after the delivery date? Don't worry, you can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 6 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?We're sorry that something went wrong with your delivery and that you received the wrong product! We'd be happy to send you a new product. Don't worry, you can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 4 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?We're sorry that something went wrong with your delivery and that you received the wrong size! We'd be happy to send you the right size. You can easily and quickly request a new delivery via 'Orders' in your account. You will receive a new delivery free of charge in your letterbox within 4 working days.
Are you unable to request a new delivery? Then please contact us.
Did this help you?We are here to help you, 24/7! Use our chatbot to get a quick answer. Click on 'Contact us', select your membership type and ask your question. You can also reach us at hello-uk@onthatass.com. We aim to answer your question within 3 working days. Tel: +31 73 303 41 75
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