Shipping and delivery

How soon will I get my first free boxer shorts?

We understand that you can't wait to receive your first ON THAT ASS boxer shorts. As you can see in your account, it has been sent as soon as you complete your registration and receive a confirmation email.

Didn't receive your first ON THAT ASS boxer shorts after 16 days?
Please contact our customer service, and we will solve the problem for you immediately.

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When will my monthly boxer shorts be delivered?

We debit your account monthly on the 28th of the month. The delivery of your boxer shorts is usually the following month between the 14th and 18th of the month.
Keep an eye on our page for the current delivery times.

Still haven't received anything after the 25th? Then please contact our customer service.

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I have multiple memberships but have not yet received everything, why?

If you have several active memberships in one account and we have debited your account for several memberships on the 28th of the month, the boxer shorts may be delivered on different days.

The boxer shorts are sent separately, so unfortunately we cannot guarantee that they will arrive at your doorstep at the same time. Although that is often the case!

Still haven't received your boxer shorts after the 25th? Then please contact our customer service.

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I haven't received my free boxer shorts yet, but my account has already been debited. Now what?

After your trial period has ended, we will debit your account every month on the 28th. Haven't received your first boxer shorts yet, but have we already debited you for the second?

Please check if the delivery address in your account is correct and change it if necessary, then contact our customer service.

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My account has already been debited but I have not yet received my monthly boxer shorts?

We debit your account monthly on the 28th of the month. Your boxer shorts will be delivered the following month between the 14th and 18th of the month, as shown in your account.

Still haven't received anything after the 25th? Please contact our customer service.

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Do I have to stay at home for delivery?

The package fits exactly through your mailbox and so it’s not necessary to stay at home, unless of course you want to put on your new boxer shorts straight away.

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Do you also deliver by drone or UFO?

Our Tech Lab is working hard on it, but unfortunately, we haven't got that far yet. For the time being, we're going to stick to the postmen on this planet.

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